Alfa Heaven offers a 30 day replacement warranty to the original purchaser on any defective part sold by us,
excluding merchandise sold "as-is" or as clearance merchandise. We make no other promise, guarantee or
warranty, expressed or implied.
NO returns or refunds on any electrical parts.
NO returns on parts ordered from a different year &/or model on your assumption that it will fit your bike or you can make it fit.
USED parts may ONLY be returned for EXCHANGE within 15 days of the invoice date and only when the
part is not the part you ordered or it does not mechanically function. (Beauty or lack of it, is not grounds for return.)
NEW parts may be returned for refund or exchange only within 15 days of purchase date and a 15% handling fee will be charged.
Parts returned must be in the same condition they were sold in. Alfa Heaven, Inc. does not assume any responsibility
for damages occurring as a result of the usage of the parts it sells.
To return a part, have your invoice in front of you, CALL 715/449-2141 to obtain a Return Authorization Number (RA#).
No return will be accepted without an RA#. PACKAGE the part as good as it was shipped to you. INCLUDE your original invoice.
WRITE the RA# on the OUTSIDE of the box and if the value is over $100.00, INSURE it. We cannot refund or exchange a part
that never reaches us or arrives damaged.
Note to overseas customers: Unfortunately, customs makes it financially impossible to accept returns from overseas, therefore,
items shipped overseas are non-returnable. If you have a problem with an order please, do call and we will do what we can to resolve
the problem. We have many satisfied overseas customers.
We want to make you happy, but for the most part, these are very old, USED parts and are sold on price. The more service you require,
the more the cost of the part to you and everyone else must increase to cover it, eventually pricing the service above the market and
causing a shut down of the service.
Price Quotes are valid for 15 days but we will NOT HOLD STOCK on the basis of a quote. In other words, if we only have one of that
item & we quote you a price and you decide to think about it for several days, if someone else wants it the next day, we will sell it to them.
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